Legal Ombudsman complaints rise by 37%: is your law firm’s complaints handling procedure fit for purpose?
Facebook Linkedin Instagram Legal Ombudsman complaints rise by 37%: is your law firm’s complaints handling procedure fit for purpose? The latest figures from the Legal Ombudsman (LeO) should prompt law firms across England and Wales to look hard at how they handle client complaints. According to its 2025/26 annual complaints data, LeO received 14,259 new […]
Carter-Ruck v SRA: protecting client privilege when responding to regulatory investigations
Facebook Linkedin Instagram Carter-Ruck v SRA: protecting client privilege when responding to regulatory investigations The High Court has ruled that the Solicitors Regulation Authority (SRA) cannot use its section 44B investigatory powers to compel law firms to disclose documents protected by a client’s legal professional privilege without that client waiving privilege. For COLPs, COFAs, managing […]