The Legal Ombudsman’s new Model Complaints Resolution Procedure: what it means for your law firm

Facebook Linkedin Instagram The Legal Ombudsman’s new Model Complaints Resolution Procedure: what it means for your law firm. On 29th July 2026, the Legal Ombudsman (LeO) launched its Model Complaints Resolution Procedure (MCRP) – a voluntary framework for handling client complaints, built on LeO’s own case-handling experience, a sector-wide call for input, and piloting with […]