Action required – prepare now for the SRA’s complaints data collection

Facebook Linkedin Instagram Action required – prepare now for the SRA’s complaints data collection Regular readers will recall that we covered the SRA’s complaints questionnaire back in February 2025, when the deadline for submission was fast approaching. That exercise asked firms to provide detailed information about their complaints procedures, staff awareness, training and recording practices. […]

The SRA’s complaints handling consultation – where we are and what it means for your firm

Facebook Linkedin Instagram The SRA’s complaints handling consultation – where we are and what it means for your firm Those who follow Compliance Lifeline closely will know that first-tier complaints handling has been high on the SRA’s regulatory agenda for some time. We covered the original consultation back in June 2025 in some detail. Since […]