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SRA launches consultation about first tier complaints process

Business man sitting at a desk with a stack of paperwork in front of him holding a folder over his head as if to try and hide from it

Facebook Linkedin Instagram SRA launches consultation about first tier complaints process The Solicitors Regulation Authority (SRA) has launched a consultation on proposed changes to its rules governing how law firms define and manage first-tier complaints, i.e. those made directly to the firm by clients. While the volume of complaints to law firms has risen in […]